2020 / 2021 / 2022 Danube Dreams with Jim Cuddy - Terms and Conditions

Please note that the original 2020 / 2021 cruise has been moved to 2022 due to the pandemic and continued travel restrictions, the following terms and conditions still apply.

2020 / 2021 / 2022 Danube Dreams with Jim Cuddy 

TERMS AND CONDITIONS

Stewart Travel Group Inc. and its Associate Agents act only in the capacity as an agent for the transportation companies including air, sea, land, hotels, or other forms of accommodation, restaurants, places of entertainment and other such services when reserved for its customers and as outlined in your personal itinerary.

In the event of Stewart Travel Group Inc. and its Associate Agents offering or selling a tour, cruise, land package reserved with a tour operator, Stewart Travel Group Inc. and its Associate Agents act only as agent for the tour operator. The tour operator will have made all arrangements with the suppliers of various travel services relating to your itinerary.

LIABILITY

Stewart Travel Group Inc. and its Associate Agents shall not be responsible or liable to their customer for any claims, loss or damages, or expenses arising out of injury, whether physical or mental, accidental, death or delay or inconvenience to the customer or any other person, or damage to luggage or other personal property from any cause whatsoever.

To the best of Stewart Travel Group Inc. and its Associate Agents’ knowledge and information, the description and information provided about the various services set out in the itinerary are accurate. However, Stewart Travel Group Inc. and its Associate Agents shall not be liable to the customer if any of the services provided by the suppliers do not conform to such descriptions, living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada.

TRAVEL SERVICE

All arrangements are subject to the terms and conditions imposed by the transportation companies, hotels or other forms of accommodation, restaurants, places of entertainment, the tour operator and other such travel services, if any, and accordingly maybe subject to charges and/or restrictions for any changes or cancellation.

You are responsible for reading the terms and conditions that accompany all your travel documents which we will provide you with printable travel electronic tickets prior to departure. These suppliers are independent third parties over whom we (Stewart Travel Group Inc.) exercise no direct control.

CANCELLATION AND CHANGES

The price of travel services is 100% non-refundable. Travel service arrangements also may not be changeable, or they may be changeable only upon payment of a fee that is determined by Stewart Travel Group.

FEES

Your Receipt/Invoice may include charges from Stewart Travel Group Inc. and its Associate Agents for administration fees, which are non-refundable. Additional fees and/or restrictions may apply to reservation changes and/or cancellations.

COLLECTING AND USING PERSONAL INFORMATION

Stewart Travel Group Inc. and its Associate Agents may, from time to time, collect personal information about you as result of your relationship with us. Stewart Travel Group Inc. and its Associate Agents may collect, use and disclose such personal information to determine your eligibility for and interest in products and services from Stewart Travel Group Inc. and its Associate Agents, its affiliates or carefully selected third party business partners. We may also use this information to establish, maintain, and manage your relationship with Stewart Travel Group Inc. and its Associate Agents and to provide you with ongoing services and for other uses as set by our Privacy Policy (www.stewarttravelgroup.ca for more information). We may ask you for contact information including the telephone number you have provided in connection with these travel services. We may keep and use this information as well as disclose it to our affiliates and carefully selected third party business partners so that we may contact you for marketing purposes. As you do business with Stewart Travel Group Inc. and its Associate Agents, we may monitor and/or record your telephone conversations with our customer service representatives to ensure service quality. Stewart Travel Group Inc. and its Associate Agents retain your personal information only as long as required for our reasonable business and/or legal needs.

ACCESSING PERSONAL INFORMATION AND WITHDRAWING CONSENT

Any person whose personal information is kept by Stewart Travel Group Inc. and its Associate Agents may access such personal information, request corrections to it, ask questions about it, or withdraw their consent to the collection, use, and disclosure of their personal information at any time, subject to legal or contractual restrictions and reasonable notice, by contacting Stewart Travel Group Inc. and its Associate Agents in writing at 96 Kennedy Drive, Charlottetown PE C1E1X7.  

TRAVEL DOCUMENTATION

When purchasing travel through Stewart Travel Group Inc. and its Associate Agents, you remain fully responsible for obtaining the correct documentation necessary for entry into your destination, intermediary point(s), and re-entry into Canada. You also understand that entry into any country may be refused even if the required information and travel documents are complete and that Stewart Travel Group Inc. and its Associate Agents accept no responsibility for these decisions.

You also understand that your Canadian passport must have a validity of 6 months or longer than your intended travel time for international travel. (NOTE: If you are traveling on a passport that is not Canadian notify your Trusted Travel Advisor.)

You also confirm that the first, middle and last names of travelers provided to Stewart Travel Group Inc. and its Associate Agents are as they appear on your travel documents, passports, visas, and other government-issued identification. Stewart Travel Group Inc. and its Associate Agents will take no responsibility for errors due to the provision of incorrect information by the traveler.

RECONFIRMING FLIGHT TIMES AND CHECK-IN

It is your responsibility to confirm your flight departure times at least 24 hours prior to departure. Some airlines will have schedule changes and your flight times may differ to what is stated on your Itinerary. We recommend that you reconfirm your onward and return flights at least 3 days prior to each journey. Stewart Travel Group Inc. is not responsible for schedule changes.

All passengers are asked to check in at least 2 hours for domestic and 3 hours for international prior to the scheduled time of departure of their flight due to enhanced security measures. We recommend online check-in available with most airlines at least 12 hours prior to departure and for most cruises, at least 72 hours. Please note that all travelers must be present with their boarding documents, passport and visas necessary for the destination. Any passenger arriving late for check-in will be denied boarding.

BAGGAGE ALLOWANCE

The customer must consult the terms and conditions of the applicable airline for restrictions on the number and weight of baggage on chartered and scheduled service. Lost or damaged baggage is the responsibility of the airline, which may have limited liability. Stewart Travel Group Inc. recommends the purchase of insurance for loss of, or damage to, baggage. In the event of damaged, lost or delayed baggage, please contact the applicable airline representative prior to leaving the airport. Failure to do so will invalidate the customer's claim. Note: Additional baggage fees may apply based on the airline you have selected. 

TRAVEL HEALTH INFORMATION

For the most current worldwide health information, consult your family physician or visit the Travel Health & Safety division of the Government of Canada official website at http://travel.gc.ca/travelling/health-safety. You'll find information on recent outbreaks, required vaccinations, safe food and water tips, insect protection, illness and injury abroad, and more. If original tour dates are postponed to a future date due to a circumstances out of Stewart Travel Group Inc. control whatsoever, no refund will be offered and all funds paid for original dates will be automatically moved to new tour dates where rate changes and payment dates may apply. 

INSURANCE

Stewart Travel Group Inc. offers the customer the option of purchasing travel insurance, including trip cancellation insurance and out of province health insurance, to insure the customer against the risks described in the applicable policy that may occur prior to, during or after the customer's trip. It is recommended that the customer purchase travel insurance.

There are different types of insurance packages available. Travel insurance may only be purchased by the customer within 72 hours of purchasing the travel services to which the insurance relates or prior to the day of departure, whichever is earlier (excluding out of province medical only insurance, which may be purchased anytime up until departure). The customer also may change the type of insurance coverage purchased only within the same period. To make an insurance claim it is the customer's responsibility to contact the insurance carrier as soon as possible. Please contact Stewart Travel Group Inc. if more information regarding travel insurance is required.

The customer acknowledges that it has been made aware of the availability of travel insurance coverage, including trip cancellation insurance and out of province health insurance, and the customer has either purchased or declined to purchase that insurance prior to completing the purchase of travel services.

MAILING LISTS

If you would like to join our mailing list and be informed of seat sales, last minute vacations and other promotional offers, we ask for your name, address, phone number and email address. We use this information to communicate to you via email. For certain opt-in services, Stewart Travel Group Inc. may collect profile information about you (e.g. hotel and car preferences, etc), as well as demographic information (e.g. education level, etc). This information will be used to communicate specific information to you based on the profile and demographic information you provide.

Breach or Cancellation by Performing Artists

Stewart Travel Group Inc. has entered into an agreement with each performing artist on “2022 Danube Dreams with Jim Cuddy (2022)” to be present on board the Cruise and to perform in accordance with detailed itinerary. However, neither Stewart Travel Group Inc. nor Avalon Waterways shall be liable or responsible for failure of any artist or musician to appear on board or to perform under its agreement.  Further, neither Stewart Travel Group Inc. nor Avalon Waterways  shall be liable or responsible for any loss, damage, cost, or expense of any kind to any Guest or any other person or entity in the event that such performance is prevented or such loss, damage, cost, or expense is caused by or results directly or indirectly from any act of God, war, fire, collision, directions of underwriters, arrest, order or restraint by any government agency or official acting under color of authority, acts of terrorism, labor disturbances or disputes, civil commotion, weather conditions and considerations of the safety of the vessel (for which the Master shall be the sole judge), breakdowns of or damage to the vessel’s hull or machinery, requisition of the vessel by governmental authority, illness, death of a family member or other cause or circumstance beyond Stewart Travel Group Inc.’s reasonable control. In the event of any failure of contracted artists to perform during the cruise, Stewart Travel Group Inc., in its sole discretion, may try to engage a replacement artist or artists, or may change, postpone or terminate the entertainment program.  In such case, Stewart Travel Group Inc. shall have no liability to any Guest for any loss, damage, cost or expense whatsoever by reason of such change.

Stewart Travel Group Inc. HIGHLY recommends that each guest purchases Premium Protection Plan (Manulife) through www.stewarttravelgroup.ca under the LOOK AND BOOK tab then TRAVEL INSURANCE to protect their investment in case of  i.e. Artist cancelation up to 1 day prior to River Cruise departure. If the guests decline Premium Protection Plan offered by Stewart Travel Group Inc., it will be mandatory to submit a Travel Insurance waiver form. By submitting this form, each guest will waive any liability against Stewart Travel Group Inc. or Avalon Waterways for any costs incurred as a result of their choice not to purchase Manulife Travel Insurance. Premium Protection Plan offers a wide range of coverage which include: Trip Cancellation, Trip Interruption, Emergency Medical, Baggage Loss, Baggage Delay, Flight Accident, and Travel Accident. For more information click on the above links.

Public Performance

Stewart Travel Group Inc. has the exclusive right to include photographic, video, and other visual portrayals of Passenger in any pictorial medium of any nature whatsoever for the purpose of trade, advertising, sales, publicity or otherwise, without compensation to Passenger, and all rights, title and interest therein (including all worldwide copyrights therein) shall be Stewart Travel Group Inc. sole property, free from any claims by Passenger or any person deriving any rights or interest from Passenger.

Stewart Travel Group reserves the right to substitute artists or activities without notice.

QUESTIONS

If you have any questions regarding any of the terms and conditions of Stewart Travel Group Inc. please contact Travis Stewart 902-894-9389.